Adaptive Equipment and Devices
Advocacy and Caregiver Support Groups
Spinal Cord Injury
We understand that this is a difficult time for you and your loved ones. Here are some questions that patients and families most commonly ask. If you cannot find the answer to your question here, please call our main line for more information: (808) 531-3511
In addition to toiletries we encourage all of our patients to bring at least 2 weeks worth of home medications and clothing. It is an important part of therapy to get you into your own clothes and functioning as you would at home or in your community.
What happens in my therapy sessions?
You will take an active part in therapy in 30 to 45 minute sessions throughout the day at least 5 days a week. Daily progress needs to be demonstrated and participation in therapy is a requirement.
We understand that family plays a crucial role in the recovery process. Since most of our rooms are semi-private we only allow one family member to stay overnight. Please speak with your case manager about overnight guest.
How often will I see my REHAB Doctor?
The difference between REHAB and other facilities is the close relationship and the level of interaction with your physician. Our doctors see patients at least 5-7 times a week.
What is a community pass? How do I get one?
Community passes gives you permission to leave the hospital campus for a designated time frame. You must speak with your doctor. Not all doctors will allow patients community passes.
How do I participate in the Art Program?
Speak to your recreational therapist for more information. Priority is given to individuals with newly acquired, long term neurological conditions as a result of spinal cord, traumatic brain injury and stroke.
How will my regular doctors know what happens at REHAB?
Your REHAB Physician will dictate a discharge summary that will be sent to your primary doctors.
Normally, the day before you leave arrangements will be finalized for; medication for one month, follow-ups with Primary Care Physicians (PCP), Medical Specialists and Outpatient Therapies. Please ask your case manager for additional questions you have about the discharge procedures and care after REHAB.
Prescriptions will be written by your attending physician. You will take that prescription to your local pharmacy.
What are the visiting hours?
Monday-Friday: 4:30pm-8:30 p.m.
Weekends & Holidays: 11:30am-8:30 p.m.
Speak to your therapist about additional visiting time during therapy hours.
Then the Stroke Club may be just what you are looking for!
The Stroke Club is an organization for stroke survivors, friends and family members. It is a place for fun, information and support. Club members meet regularly to learn more about stroke and offer support to one another in a friendly and open enviroment.
The Stroke Club offers:
Membership and Meetings
When: First Tuesday of Every Month
Time: 10:00a.m.-11:30 a.m.
Where: Rehabilitation Hospital of the Pacific
226 North Kuakini Street
Honolulu, Hawaii 96817
(1st Floor-Lanai Area)
No Sign Up Required!
Hospital-Based Outpatient Clinics
Rehabilitation Hospital of the Pacific (REHAB) has converted its Physicians Clinic to a hospital-based outpatient clinic. If you are covered by Medicare or a Medicare Advantage plan, or if you do not have insurance, your out-of-pocket costs for seeing a physician and receiving services in a hospital-based outpatient clinic may be more, compared to the out-of-pocket cost for the same services in a private physician office.
Below are frequently asked questions (FAQs) related to hospital-based outpatient clinics:
Q: What does “Hospital-based Outpatient” mean?
A: Hospital-based outpatient clinics are considered part of the hospital; “private” physician offices are not (generally, these are smaller physician offices out in the community). Clinics located miles away from the main hospital campus may still be considered part of the hospital. Hospital-based outpatient clinics are subject to stricter government rules, making them more complex and more costly to operate. When you see a physician or receive services in a hospital-based outpatient clinic, you are being treated within the hospital rather than the physician’s office.
Q: What is different about a hospital-based outpatient clinic?
A: According to Medicare billing rules, when you see a physician in a private office setting, all services and expenses are bundled in a single charge. When you see a physician in a hospital-based outpatient clinic, physician and hospital charges are billed separately. For patients with insurance, physician services are processed under physician benefits which are generally subject to patient liabilities in the form of copayments while hospital services are processed under hospital benefits subject to deductibles and coinsurance amounts. Providing services in a hospital-based outpatient clinic costs more and depending on your insurance plan, may result in greater out-of-pocket expenses for you; particularly if you are covered by Medicare or a Medicare Advantage Plan, have insurance with companies with which REHAB does not have a contract (non-contracted private payers), or if you don’t have insurance.
Q: What should I ask my insurance carrier?
A: Making informed healthcare purchasing decisions is important. Ask your insurance company if your benefit plan covers facility charges in a hospital-based outpatient clinic and how much of the charge is covered or will be applied to your deductible or subject to coinsurance.
Q: Does this apply to patients with private insurance like HMSA, United Healthcare, UHA, or Aetna?
A: Many private insurance companies do not require that we follow the same billing rules required by Medicare and Medicaid. For patients with private insurance, the facility component of the physician office visit will be billed as part of the physician bill and will be processed by the insurance company under the patient’s physician benefits. Insurance benefits vary significantly by insurance company, but in general, physician services are processed under the benefit plan’s physician benefits and are subject to co-payment amounts from the patient. Laboratory and radiology services are provided by the hospital and are billed by the hospital regardless of the type of insurance. Hospital services are generally processed under the benefit plan’s hospital benefits and are subject to deductibles and coinsurance amounts.
Q: How does this affect a patient who has Medicare, Medicare Advantage or Medicaid?
A: In a hospital-based outpatient clinic, Medicare and Medicaid patients will receive two (2) separate bills for services provided in the clinic – one from the doctor and one from the hospital. Adult Medicaid patients will be required to pay two copayments for the clinic visit – one copayment for the physician visit and one copayment for the hospital visit. For patients covered by Medicare or Medicare Advantage plans, non-physician charges billed by the hospital will be subject to coinsurance.
Q: What if a Medicare patient has secondary insurance coverage?
A: Coinsurance and deductibles may be covered by a secondary insurance. Check your benefits or with your insurance company for details.
Q: Where can a patient call with financial questions or concerns?
A: REHAB has staff available through Patient Financial Services to assist with questions. If you have an upcoming appointment, please contact (808) 531-3511 or visit us on campus on the first floor, mauka lobby.
Q: Why does the Medicare Secondary Payer (MSP) questionnaire need to be completed?
A: As a participating Medicare provider, we are required to screen Medicare patients according to the MSP rules. At each visit, you will be asked the MSP questions. These questions help us confirm if Medicare or another payer should process your insurance claim as primary.
Q: What can patients do if they are having difficulty paying for healthcare services?
A: They can contact a Patient Financial Services representative at (808) 531-3511 to discuss available options.
Print the Financial Assistance Application Form (.pdf)