How Billing Works

Most health plans will cover a large portion of patient’s REHAB bills. To help verify coverage and prepare the patient’s REHAB account in advance, insurance and identification cards must be presented upon arrival at the hospital. Notification is also required if insurance plans are changed at any time during hospital stay. After services are received, patients may be asked to pay for any deductibles, coinsurance, co-payments and non-covered costs required by the insurance plan. Monthly statements for any remaining balance will be sent after claims are processed by the health plan provider.

For those who are not insured, REHAB may be able to assist by applying for other resources or to grant financial assistance to help cover some or all of REHAB costs.

Patient account representatives can help answer any questions and will work with issues related to REHAB bills. Please contact patient accounts department by calling 544-3340, Monday through Friday from 8:00 am to 4:00 pm or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Participating Health Plans

REHAB participates with most major health plans offered in Hawaii. Please contact patient accounts if your health plan is not listed below. Any questions about plan benefits should be directed to the corresponding health plan provider.

  • Blue Cross/Blue Shield
  • Hawaii Electricians
  • HMAA (Hawaii Management Alliance Association)
  • HMSA (PPO,HMO and FEDERAL Plans)
  • HMA Inc.
  • Medicare
  • MDX Hawaii
  • No Fault carriers
  • Pacific Administrators / Hawaii Laborers
  • TriWest (Champus)
  • UHA (University Health Alliance)
  • Veteran’s Affair (VA)
  • Workers’ Compensation carriers
  • Managed Care Medicare (Medicare Advantage Plans)
    • AARP UHC Medicare Complete
    • Alohacare Advantage
    • Evercare Medicare
    • HMSA 65C+
    • HMSA Akamai Advantage
    • HUMANA
    • OHANA Medicare
  • Managed Care Medicaid (Quest and QExA)
    • Alohacare
    • HMSA
    • Evercare
    • Ohana

Health Plan Authorizations

Many health plans require preapproval from medical providers before services can be rendered. For insurance plans that have authorization requirements, REHAB will assist with facilitation prior to hospital stay so that claims are paid. Questions about plan requirements should be directed to respective health plan providers.

Some plans place restrictions on services or number of visits allowable, so it is important to inform REHAB staff about any prior hospitalizations or clinic visits received for therapy in the past.

Payment at the Time of Service

After receiving services at REHAB, patients may be asked to pay for estimated deductibles, coinsurance, and/or co-payment. Once health plans have processed the REHAB claim, patients will be billed for any remaining balance or will be sent a refund if payment exceeds required self-share. Payment is expected to be received within 30 days of the billing date shown on the statement.

Credit and Debit Cards

REHAB accepts payments by cash or check, and for your convenience, also by debit or credit cards from VISA, MasterCard or American Express. To make a credit or debit card payment via the telephone, please call patient Accounts at 544-3340.

Self-Pay Discounts

REHAB is pleased to be able to offer self-pay discounts. Although discounts are not allowed on deductibles, coinsurance or co-payments required by health plans, REHAB offers discounts on any non-covered REHAB item or service for which patients are financially responsible.

Assistance to Apply for Other Financial Aid

Patients may qualify to receive services under other health care programs. REHAB’s patient accounts staff can discuss these options, and if eligible, assistance will be provided on the application procedures.

Financial Assistance Program

For individuals who have limited assets and incomes under 300% of the federal poverty guidelines, REHAB may provide discounts on medically necessary services. To qualify, individuals will be required to apply for state assistance program and will be asked to provide documentation of income and assets. For more information on financial assistance, please contact REHAB’s patient accounts department.

Payment Plans

REHAB understands the challenges associated with paying large medical bills in full. REHAB makes every effort to work with patients on mutually acceptable payment plans. Please contact Patient Accounts for more information.

Bills from Other Providers

Services at REHAB may involve other medical providers, such as, physicians, psychologists, special duty nurses, transport companies and medical equipment suppliers. These providers will bill you separately for their services.

Contact Us with Your Billing Questions

For questions on billing or insurance coverage, contact patient accounts at 808-544-3340 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .